Fixing Customer Data
It boggles my mind that so many enterprises don’t have their data and technology act together. After all, for more than two decades we’ve…
Wall Street Journal Nightmare
The nightmare went something like this:
Flexibility in Our Own Words
Ah, more hand-wringing and agita over return-to-office mandates and remote work wars. From Bob Iger at Disney to Vanguard and Paycom…
Place Your Bets
I have never traveled for Christmas. Never in my life. Neither have I ever traveled for Thanksgiving. So, the notion of planes or trains or…
Celebrating Our Relationship with You
It isn’t often that I long for the good old days. I swore I’d never be one of those people — especially one of those old people — who…
Operating Benchmarks
Every quarter, we complete an industry benchmark for CEOs, their CFOs, and their boards to monitor companies’ health and provide critical…
Say Goodbye to RTO
My colleague made a startling observation yesterday. It was one of those obvious things that, when he pointed it out, made me say to…
Ask
It’s the fourth quarter and predictably demanding right now. We are following up from our own event, deep in our own planning, and…
PowerPoint Pet Peeves
Having just come off the Outsell Signature Event co-produced with JEGI Clarity, I’m reminded of PowerPoint and how it can be the bane of…
By Our Own Rules
The proverbial ink had just dried on my last blog when my colleague sent this article citing McKinsey and LeanIn.org’s latest study. The…