Ten Industry Truisms
As we make our lists and check them twice, there’s a lot I’m reflecting on this week. As we head into the season and celebrate Christmas…
The Outsell Signature Experience — A View from the Top
Wow, where has the summer gone? Labor Day is around the corner, and the start of the by-invitation-only Outsell Signature Experience…
Risk
Risk is high on the list of important topics keeping CEOs up at night — such a simple four-letter word, yet one fraught with peril. When…
Corporate Responsibility and Planet Earth
I’ve been writing a bit lately about technology’s negative impact on the planet, including such issues as bitcoin mining and drunk-on-water…
Good Partnerships
I’m frequently asked how other CEOs put together and execute good partnerships. I was thinking about this yesterday when I had the great…
Clients Have Long Memories
A colleague of mine told me that he started to laugh as he began to read my last blog post. He showed it to his wife, who was also amazed…
Good Sales and Good Search
I wrote not too long ago about the dearth of good customer service in the world these days, and now I’m seeing it in the sales function…
Why Are We Overly Focused on Growth?
I’d like to have an honest conversation about why growth is the “uber factor” that enterprises have become so fixated upon. Yes, there’s…
TAM and VOC
Every so often, client demands come in waves, and most recently, we’ve entered the season of TAM (total addressable market) and VOC (voice…
Customer Service
Many recent examples of poor customer service of late make clear that it’s time to send out a rallying cry for all of us to improve our…