What Announcements Caught Your Eye this Year?
When we began 2020, there was an inkling of things going awry as early warning signs about COVID-19 emerged. In January, most of us had…
Lil Nas X and Why Events Will Never Be the Same
I had a great dialogue with my friend and colleague Tony Lorenz this week on LinkedIn about dropping the notion of naming events as…
Happy Thanksgiving
I’d like to think that despite Thanksgiving being quintessentially American, it’s a holiday whose spirit can span the globe. It’s about…
This Letter Could Be My Letter
My husband sent me this letter yesterday. As I read it, I told him: “We could have written this.” We are both second-generation natives of…
My Ancestry.com Nightmare: Improving CX/UX
I couldn’t help but think of my colleague Debbie Levitt’s memo to me the other day (do they say memo anymore?) She’s a master at CX/UX and…
Scholarly Communications Ecosystem
Last year — which seems a lifetime ago — we partnered with Copyright Clearance Center (CCC) to co-produce an event in London, our second…
Gratitude
The statistics are staggering. Forget that the US has become the laughingstock of the world with little to no coordinated response to…
Companies Are Like Gardens
I was speaking with a CEO recently who described the evolution of her company’s senior leadership and how several members of a key cohort…
Enough is Enough
After GDPR became law following data gatherers’ failure to regulate themselves, an outpouring of messages started to arrive day after day…
Outsell Predictions about F2F
We’ve been writing about the exhibitions space since 2013 — and even before that. This week I “dug out” some of our work, including the…