My Ancestry.com Nightmare: Improving CX/UX
I couldn’t help but think of my colleague Debbie Levitt’s memo to me the other day (do they say memo anymore?) She’s a master at CX/UX and…
Scholarly Communications Ecosystem
Last year — which seems a lifetime ago — we partnered with Copyright Clearance Center (CCC) to co-produce an event in London, our second…
Gratitude
The statistics are staggering. Forget that the US has become the laughingstock of the world with little to no coordinated response to…
Companies Are Like Gardens
I was speaking with a CEO recently who described the evolution of her company’s senior leadership and how several members of a key cohort…
Enough is Enough
After GDPR became law following data gatherers’ failure to regulate themselves, an outpouring of messages started to arrive day after day…
Outsell Predictions about F2F
We’ve been writing about the exhibitions space since 2013 — and even before that. This week I “dug out” some of our work, including the…
Magic in the Mundane
I’m excited to announce that Magic in the Mundane: Making Life’s Ordinary Extraordinary published last week and is in full launch this…
Princess Trimlines & PG&E
A few years back, I wrote about my beloved Princess Trimline, a phone that is terribly retro and still graces our home. It’s so well…
On Leadership
I was thinking the other day about the Outsell Signature Event co-produced with JEGI and the great time we had again this 13th year. We…
CEO Sentiment and What We’re Advising
What’s on the minds of CEOs in our industry? A host of issues that evolve over time. We poll our leaders three times a year: once formally…