ChatGPT Out to Lunch
So it’s 6 am and I have a blog post to write. I figure I’ll start with ChatGPT since it’s all I’m hearing about and I need a break from bad customer service. Our analysts are writing about it, and we sent a special-edition advisory to our clients yesterday with the key takeaways so far. And everyone is experimenting.
I say everyone because at 6 am the service is apparently on a coffee break. Imagine my surprise when I open the app and get a notice saying use ChatGPT to write a limerick, which it automatically does — but all this under the header below. The machine, which I’ve grown to call it, is at capacity.
So now I think we aspire to use machines to avoid employees, who are people and, therefore, unpredictable. They take convincing. Get headaches. Have doctors’ appointments and parent-teacher conferences. They come into an office needing Kleenex because their plant died and their day is wrecked. They strike. Employers tell us these vagaries are worse among quiet quitters and so on and so forth, and here we are with the machines out to lunch.
It seems a few bil from Microsoft hasn’t been put to use fast enough, the machine has been stretched to capacity by people! Ah, the irony of this.
We know machines do best when augmented by people and it’s a both/and world. We also believe this is the beginning of the end of certain white-collar work. But here we are working a machine into a lather. I’ll let you know how the test goes when the limerick comes true and their fix is in place. And I promise I’m not fretting.
Meanwhile, call an analyst and let us know how you’re experimenting with this technology that threatens to take the world by storm. We are on top of this phenom and what it portends. Some of it is not pretty. But it’s where our world is headed, like it or not. And just like search or mobile and social, an entire sea of change is ahead. But first we have to get the machine to work.