Customer Success: Monitor and Correct
A comprehensive onboarding process is critical for the success of a subscription relationship and client renewal. However, the next phase is important, too, requiring constant monitoring and course correction to ensure that the relationship doesn’t go sour once the initial enthusiasm has cooled.
Read more on the Outsell Leadership Community Platform: Market View: Customer Success: Monitor and Correct
Author: Simon Alterman
Date: April 19, 2022
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